General Information of Terms & Conditions at Spinago Casino
Terms & Conditions
Effective Date: 14/08/2021
Last Update: 06/09/2024
General Information
Before using Spinago.com, please review these Terms and Conditions. By creating a Player Account, you agree to these terms.
Spinago (“Casino,” “Website,” “Company,” “We,” “Us”) is owned by Dama N.V., a Curaçao-registered company with registration number 152125 and licensed under Curaçao Gaming Control Board (license no. OGL/2023/174/0082). It is the player’s responsibility to know the online gambling laws in their jurisdiction.
Changes to Terms
The Casino reserves the right to modify these Terms as needed. We will notify players of significant changes via email, but players are encouraged to check this page regularly for updates.
Eligibility to Play
Only players from regions where online gambling is permitted by law may participate. The minimum age is 18 or the legal age in the player’s jurisdiction. It is the player’s responsibility to ensure compliance with local gambling laws, including age restrictions.
Proof of age may be requested, and players who do not meet the age requirement may have their accounts suspended.
Certain bonuses are not available to players from Sweden, and users from Restricted Countries are not permitted to deposit or play real money games. The full list of restricted countries is detailed in this section.
Game Availability
Some games may not be accessible in specific jurisdictions as determined by game providers. Bypassing restrictions via VPNs is prohibited and may result in forfeiture of winnings.
NetEnt games have specific restrictions based on jurisdiction and may not be available in certain territories.
Accepted Currencies
The Casino supports play in various currencies, including EUR, USD, CAD, AUD, NZD, and several cryptocurrencies.
Fees and Taxes
Players are responsible for paying all applicable taxes on their winnings in accordance with their local laws.
Game Rules
By agreeing to these Terms, players acknowledge that they understand the rules of the games on the Website, including the theoretical payout percentages.
NetEnt games are restricted in certain jurisdictions, which are listed here.
Disclaimer of Liability
Players acknowledge the potential for financial loss in gambling. The Casino is not liable for any resulting damages or technical issues impacting access to the Website.
In case of any errors, the Casino reserves the right to cancel or adjust wagers. If funds are mistakenly credited to your account, the Casino reserves the right to reclaim them.
The Casino, its directors, employees, and partners do not guarantee that the software or Website is error-free or will be accessible without interruption. Players agree to indemnify the Casino and its affiliates from any related costs, damages, or liabilities.
Player Account Usage
Each player is permitted only one account. Multiple accounts may be terminated, and funds or winnings from duplicate accounts may be reclaimed.
The account is for personal, non-commercial use. The Casino may verify account details as part of its Know Your Customer (KYC) procedure.
Anti-Fraud Policy
The Casino enforces strict anti-fraud measures. Any suspected fraudulent activity, such as collusion, multiple account creation, or chargebacks, may result in account termination without notice, and the Casino reserves the right to notify relevant authorities.
Chargebacks may result in financial penalties and further action by the Casino. The Casino also prohibits advantage play in promotional offers and reserves the right to void any bonus-related winnings.
Verification documents in Latin or Cyrillic alphabets may be requested. If unavailable, a video verification may be required.
Deposits
Deposits are only accepted from accounts registered in the player’s name. If funds are deposited from third-party accounts, winnings may be voided, and deposits returned to the original account owner.
The minimum deposit amount is €20 or equivalent, and maximum deposit amounts depend on the chosen payment method. Cryptocurrencies may be exempt from deposit limits.
Withdrawals
The minimum withdrawal amount is €20 or equivalent. The Casino reserves the right to verify your identity before processing withdrawals. Withdrawing may be restricted if incomplete or false information is provided.
Withdrawal methods and limits depend on the specific payment system. Some countries may not support certain card transactions. Bank transfer withdrawals may incur additional charges by intermediary banks.
Maximum monthly withdrawal amounts are set at €50,000 or equivalent. Progressive jackpot wins will be paid in full.
Refund Policy
Refunds are only considered within 24 hours of the transaction or 30 days if unauthorized account access is suspected. Refunds may be processed via alternative methods if necessary, but all winnings and bonuses will be deducted.
Dormant Accounts
Accounts inactive for 12 months are subject to a €10 monthly fee until the balance is zero or the account is reactivated.
Expiry Period
Any claim or action arising from these Terms must be filed within one year of the incident.
Complaints
Players can contact customer service for any complaints. Complaints must come directly from the account holder and cannot be transferred to a third party. The Casino’s server records are the final authority in case of any disputes.
Non-Transferability
Claims under these Terms cannot be transferred or assigned without the Casino’s consent. This includes any winnings, deposits, or rights associated with the Player Account.
Arbitration
Any disputes between the player and the Casino will be resolved through arbitration in Cyprus, following Cyprus Civil Procedure Rules.