Responsible Gaming Policy at Spinago Casino
Gambling at Spinago Casino is meant solely for entertainment. However, a small number of people may lose control over their gaming habits. It’s essential to recognize that gambling should not be viewed as a source of income or a way to recover from financial difficulties. We recommend tracking the time and money spent at the online casino each day.
If you find yourself spending beyond your limits or if gambling begins to interfere with your daily routine, consider taking measures to regain control. Options like setting personal limits, self-exclusion, or seeking help from independent organizations are available to support responsible gaming.
Personal Limits
To promote responsible gambling, Spinago offers the Personal Limits feature. This allows you to set restrictions on deposits, losses, wagers, or even overall account activity. You can access these options in the “Personal Limits” section of your account.
You can adjust these limits at any time. Reductions in limits take effect immediately, while increases require email confirmation and become active after the previous limit expires. For assistance with setting up Personal Limits, contact our support team at [email protected].
- Deposit Limit: Limits the amount you can deposit daily, weekly, or monthly.
- Loss Limit: Limits potential losses within a set period (day, week, or month). Note that losses are based on your original deposit rather than any winnings.
- Wager Limit: Limits the amount you can wager within a specified timeframe.
- Cooling-Off Limit: Activates a temporary break from deposits and promotional offers while allowing withdrawals. The cooling-off period takes effect immediately and automatically reactivates your account when it expires.
- Self-Exclusion Limit: Temporarily disables your account, restricting deposits, withdrawals, and promotional access. The account reactivates automatically once the self-exclusion period ends.
- Session Limit: Sets a maximum amount of time spent on the site. Once the limit is reached, you will be logged out automatically. You can choose a session limit between 6 minutes and 1,000,000 minutes.
Self-Exclusion by Request
You can contact our support team at [email protected] to request self-exclusion for a specific or indefinite period. We will block access to your account and stop any promotional communication.
During self-exclusion, you will not be able to access your account or withdraw remaining funds. If you need to withdraw any remaining balance, please reach out to support, who will guide you through the process. Note that self-exclusion does not bypass the casino’s standard verification processes, and funds will be disbursed according to the casino’s withdrawal policies.
External Support
If you need additional support, consider reaching out to these organizations for assistance:
- Gamblers Anonymous
- GamCare
- Gambling Therapy
Protection of Minors
Spinago Casino only accepts players aged 18 and above and employs strict methods to prevent underage registration and access. The casino reserves the right to verify players’ ages and to deny access if underage activity is detected.
Given the accessibility of the Internet, we encourage parents to work together to prevent minors from accessing gaming sites. Software tools like CyberPatrol, GamBlock®, Solid Oak Software, and Net Nanny can assist in limiting access to online gambling sites.